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Billing & Consumer Protection

Refund & Cancellation Policy

Effective Date: January 1, 2026 | Last Updated: September 2026 | EVETS Software Solutions (evets.net)

📜 Terms & Conditions 💸 Refund Policy ⚖️ Dispute Policy 🔒 Privacy Policy

At EVETS Software Solutions, we value customer satisfaction and strive to provide transparent, fair, and reliable software services. This Refund & Cancellation Policy clearly explains the terms under which refunds and subscription cancellations are processed.

1. SaaS Cloud Subscriptions (Standard Plans)

For standard ready-to-use cloud software subscriptions (such as Field Service SaaS, Business OS, and Cloud POS):

  • 7-Day Money-Back Guarantee (Initial Purchase): If you are a new customer subscribing to a monthly or annual SaaS plan for the first time and find that the software does not suit your business requirements, you may request a 100% full refund within 7 calendar days of your initial activation.
  • Subsequent Recurring Renewals: Monthly and annual renewals are non-refundable once the billing cycle begins. However, you can cancel your subscription at any time prior to the next billing date via the Client Portal (Client Portal → Subscriptions) or by notifying our billing desk. Access will remain active until the end of the paid period.

2. Custom Software Development & Enterprise Solutions

Custom development projects (Bespoke ERPs, customized portals, tailored integrations) involve dedicated engineering hours and milestone-based project delivery:

  • Milestone-Based Billing: Payments made for approved and signed-off milestones are non-refundable as engineering resources have been fully deployed.
  • Project Cancellation Prior to Completion: If a custom project is cancelled by the Client prior to completion, the refund amount will be calculated by deducting the verified hours worked and expenses incurred from the initial deposit or advance payment.
  • Scope Modifications: If project scope is adjusted in writing, any excess advance funds can be credited toward future milestones or software services.

3. Non-Refundable Items & Third-Party Costs

The following categories are strictly non-refundable once activated:

  • Domain Names & Dedicated SSL Certificates: Third-party domain registration fees cannot be reversed once registered with the domain registry.
  • Dedicated VPS & Cloud Infrastructure Setup: Direct provisioning fees for dedicated high-performance NVMe cloud servers or isolated cloud instances.
  • WhatsApp Meta Cloud API Messaging Credits: Direct carrier / Meta utility consumption charges incurred during active operations.

4. Duplicate or Erroneous Payments

In the event that an invoice is accidentally paid twice or an overpayment occurs due to a technical error:

  • The overpaid amount will be refunded in full (100%) immediately upon verification, or credited to your client account balance for future invoices if you prefer.

5. How to Request a Refund

Follow these simple steps to request a refund:

  1. Log in to your EVETS Client Portal and open a Billing / Refund Ticket, OR
  2. Email our billing department at billing@evets.net with your Invoice Number, Registered Company Name, and reason for the request.

Our billing team reviews all refund inquiries within 24–48 business hours and provides a formal written response.

6. Refund Processing Timeline & Method

  • Original Payment Channel: Approved refunds are always credited back to the exact payment method used during original transaction (e.g. Card reversal via PAYable IPG / Commercial Bank of Ceylon Gateway, PayPal, or direct Bank Wire).
  • Timeline: Card refunds typically appear on your credit/debit card statement within 5 to 10 banking business days, depending on your card issuer’s processing schedule.

7. Contact Information

If you have any questions or require assistance regarding our Refund Policy, our billing team is here to assist you: