Support

EVETS Support & Service Levels

Every product includes free support. When you need more, chargeable support is quoted before any work begins.

🎫 Free Support

✓ Bug fixes and standard product support
✓ Product assistance and guidance
✓ Included with every subscription
✓ Tracked through the support ticket system

💰 Chargeable Support

✓ Custom modifications and new features
✓ Extra configuration and data work
✓ Quotation prepared and sent for approval
✓ Accept / reject / request clarification

Sign In to Open a Ticket

Frequently Asked Questions

How do I open a support ticket?

Sign in to the Client Portal and go to Support → Create Ticket. Every product includes free support.

What happens after I accept a chargeable quotation?

An invoice is generated automatically and our team begins the work immediately after payment.

Do EVETS products include training?

Yes — implementation plans include training sessions, and documentation is provided in your portal.